SHIPPING/PICK UP/RETURNS/EXCHANGE POLICIES

SHIPPING 

Once your order has been packaged fulfilled and sent on it's way you will receive an email notification that includes your tracking information. Canada Post or UPS standard usually ships between 5-9 days, Express usually ships between 2-5 days within Canada. Please note shipping to the states may take longer depending on the carrier.

PICKUP

Now offering in-person pickup on Mondays only, between 10:00 AM and 1:00 PM.
Pickups must be confirmed in advance by sending your arrival time to our team via email saysur.moi@gmail.com, Orders can be collected at 127 Broadway Ave, Toronto  and must be paid in full prior to pickup.

Please note: If you do not confirm your pickup time with us, we will not be able to accommodate your visit. Be sure to bring your order number with you for a smooth handoff.

FRAGRANCES 

All of our fragrances and incense are prepared in small batches and once opened and used they are final sale. We do not accept returns, exchanges unless you receive a bottle or package that is damaged. 

For quality and health purposes, we don't take any returns or exchanges on our fragrances. Prior to ordering a full bottle we recommend purchasing our sample set.

SUR MOI is not responsible for lost goods and Shipping fees are non - refundable. No return labels will be issued if goods should be returned. You the customer will be responsible for purchasing the label.

CORPO

We currently do not offer returns or refunds on any of our Corpo Pieces unless there is a major quality issue and you receive something damaged. Submit a quality claim to our shipping and quality control team: saysur.moi@gmail.com we will support you within 24hrs or sooner. + Include your Order # Reason and Photo 

SUR MOI CORPO is not responsible for lost goods and Shipping fees are non - refundable. No return labels will be issued in the case that a return label is needed. All customers will be responsible for the shipping costs to return the item.

Returns of any kind Fragrances or Corpo must adhere to the following for an exchange to be considered:

Must be returned within 14days of the items being shipped and fulfilled - items must be returned in their original packaging - All tags must still be attached to the unworn item/s, Items must not contain any evidence of wear, stains, or odours. All fragrances must be returned in the box they came in and unused to be considered. 

We currently ship within Canada and USA However if you live internationally and desire to place an order please reach out to us saysur.moi@gmail.com and we can coordinate shipping for you.

EDITORIAL PULLS AND CUSTOM REQUESTS

All stylists, brands, and clients requesting to pull pieces from the Capire collection must complete our request form. A member of our team will coordinate directly with you once the form is submitted. A formal contract will be issued to all clients prior to any piece being released.