SHIPPING/RETURNS/EXCHANGE POLICIES

SHIPPING 

Once your order has been packaged fulfilled and sent on it way you will receive an email notification that includes your tracking information. Canada Post Express usually ships between 2-5 days ($15.00 CDN) If you are in the US it will be 2-5 days ($20.00 CDN)

We are happy to offer everyone Free Shipping with any order over $150 in both Canada and USA

FRAGRANCES 

All of our fragrances and incense are prepared in small batches and once opened and used they are final sale. We do not accept returns, exchanges unless you receive a bottle or package that is damaged. 

For quality and health purposes, we don't take any returns or exchanges on our fragrances. Prior to ordering a full bottle please try our on me sample set, it is a great intro to our perfume oils.

SUR MOI is not responsible for lost goods and Shipping fees are non - refundable. No return labels will be issued if goods should be returned.

CORPO

We currently do not offer returns on any of our Corpo Pieces unless there is a major quality issue and you receive something damaged. Submit a quality claim to our shipping and quality control team: saysur.moi@gmail.com we will support you within 24hrs or sooner.

+ Include your Order # Reason and Photo 

SUR MOI CORPO is not responsible for lost goods and Shipping fees are non - refundable. No return labels will be issued in the case that a return label is needed. All customers will be responsible for the shipping costs to return the item.

Returns of any kind Fragrances or Corpo must adhere to the following for an exchange to be considered:

Must be returned within 14days of the items being shipped and fulfilled - items must be returned in their original packaging - All tags must still be attached to the unworn item/s, Items must not contain any evidence of wear, stains, or odours. All fragrances must be returned in the box they came in and unused to be considered. 

We currently ship within Canada and USA However if you live internationally and desire to place an order please reach out to us saysur.moi@gmail.com and we can coordinate shipping for you.